Overview
We want every brace to fit and work the way it should. If something isn't right, contact us and we'll help sort it out.
Please call or email before sending anything back, so we can give you a return authorization and instructions.
Return Window
Unused items in their original packaging may be returned within 30 days of delivery.
Items We Can't Accept
For hygiene and safety reasons, some products can't be returned once worn or opened.
- Items that have been worn, adjusted, or heat-molded to fit
- Custom-fabricated or custom-fit devices
- Soft goods such as sleeves and compression garments once opened
Damaged or Defective Items
If your order arrives damaged or a product fails under normal use, let us know within 7 days. We'll arrange a replacement at no cost to you.
Size Exchanges
If the size isn't right and the item hasn't been worn, we're happy to exchange it for a different size.
How Refunds Work
Approved refunds go back to your original payment method within 7–10 business days after we receive the return.
For insurance-billed orders, we adjust the claim with your insurer, and any amount you paid directly is refunded to you.
Questions
Questions? Call +1 (443) 793-7105 or email skrllc26@gmail.com.